Reviews
We contacted Backslee Air Conditioning a few months ago for a routine HVAC system checkup. Our air conditioning system is fairly new and had never experienced any issues prior to their visit.
After their technician completed the routine inspection, we began experiencing a refrigerant (Freon) leak a few weeks later—an issue that had never occurred before. We contacted Backslee Air Conditioning again, and they returned to “fix” the problem.
Unfortunately, only a few weeks after that repair, the exact same issue occurred again. This raises serious concerns about the quality of their work and whether the original visit or subsequent repair caused damage to our system, either accidentally or due to negligence.
A routine checkup on a new system should not result in repeated refrigerant leaks. We are now left with ongoing AC issues, additional stress, and potential repair costs for a system that previously functioned perfectly.
Based on the timeline and repeated failures following their service, we believe Backslee Air Conditioning either improperly serviced or mishandled our system. We no longer trust the integrity of their work and are concerned that unnecessary or faulty repairs were performed.
After their technician completed the routine inspection, we began experiencing a refrigerant (Freon) leak a few weeks later—an issue that had never occurred before. We contacted Backslee Air Conditioning again, and they returned to “fix” the problem.
Unfortunately, only a few weeks after that repair, the exact same issue occurred again. This raises serious concerns about the quality of their work and whether the original visit or subsequent repair caused damage to our system, either accidentally or due to negligence.
A routine checkup on a new system should not result in repeated refrigerant leaks. We are now left with ongoing AC issues, additional stress, and potential repair costs for a system that previously functioned perfectly.
Based on the timeline and repeated failures following their service, we believe Backslee Air Conditioning either improperly serviced or mishandled our system. We no longer trust the integrity of their work and are concerned that unnecessary or faulty repairs were performed.
We had a great experience with Backslee A/C services. Kerry was helpful and very knowledgable. We recommend them for all your HVAC needs including their attic blow in insulation services.
Josh serviced my unit today and couldn't have been more professional. I jumped to Backslee from John Moore, and very happy that I did!
Amazing. Joshua was on time and did a softstart installation so seamlessly. Like he did thousands of times. Very pro installation. Also discovered another issue with another component that few other companies didn't see. AC was vibrating for 4 years and now fixed. All included within a service fee. Very honest and legit company that can be trusted. Their customer service is also quick and responsive.
Backslee AC people are the friendliest, kindest and helpful business I have ever used. I started using them when I bought my condo in April Sound, since they installed the unit by the seller. Now I use them for my Houston home as well and have referred them to others. They are quick to respond and if you have an emergency, they will try their hardest to work you into their schedule. It is comforting to me that Backslee is just a phone call away. They are my AC experts.
Highly recommended. Responsive and honest family business.
Love these guys!!! They are so good!!!! Honest people!!! ❤️
Very nice people. Joshua is world class. Grateful to know them.
The people are so nice and experienced. Joshua has worked on my central heat and a/c 2 times with 2 different problems. I am so happy with his knowledge and his workmanship and his pleasantrie and neatness. Connie in the office is also knowledgeable and very pleasant. And they are VERY FAIR with their pricing. After having a not so good experience with another company I am fortunate to have found such a good company in Backslee Air.
Backslee AC made a service call very quickly. Office personnel were friendly and pleasant to work with including going the extra mile to file a warranty claim for me. Ethan came out to repair our AC system and was an outstanding young man. I enjoyed meeting him and he did an excellent job. He needed two parts which were on his truck so he made the repairs promptly at a reasonable price. Thank you Backslee AC